the screen randomly comes on to show just the lockscreen, for no reason at all. This is not the only bug on my brand new phone. but in my tests I put the phone down and wait until the screen shuts off before I send a message to the phone. (i realize that if you are viewing a text thread and a message comes in on that thread, it is purposely set up to not make a sound then, because it knows you are looking at it already). sometimes it makes a sound and other times it doesn't. I have just run some tests, sending myself text messages from another device. there are only three sound settings - media, alarm, and ring. that doesn't seem to be available in my Moto with Oreo 8.1. My old phone, with older version of android, had a separate sound setting for phone calls and other notifications. there is no rhyme or reason as to when it makes the sound or not. I have found that when I get a text message, sometimes it just vibrates, and sometimes it makes the notification sound. I still have the original notification sounds, including the woman who says "Hello Moto" when someone calls me. Go to your nearest Samsung Service Center or store for assistance.I have a brand new phone motorola X4 on Google Fi However, if the problem continues and your phone will still fail to power back on, you’ll have to send it in for repair. If the cause of the problem is due to a software issue, a hard reset will most likely help. You will lose all your files and other data after this. This reset will return the software to its factory settings and erase your personal data. If your Samsung Galaxy still has a black screen and fails to turn on, you can attempt to boot it to Recovery Mode and perform a hard reset. If the phone turns on after doing a forced reboot, make sure that you charge it right away. Once the Samsung Galaxy screen appears, let go of the button. Try pressing and holding the Power button for at least 15-20 seconds. The device may have simply frozen or became unresponsive and needs rebooting. Wait for at least 30 minutes after charging it it before attempting to power it back on.Īnother simple troubleshooting step that you can try is to ensure that you force reboot the phone or tablet. Sometimes, a device may not power on right away after plugging in the charger. If that’s not possible, make sure that you use a charger that’s known to be working. When charging your Samsung Galaxy device with a black screen, make sure that you only use the official charger that came with it. They may forget that their device may have simply run out of juice after a long day. Sometimes, users may panic right away once their device appear unable to turn on. The next step that you should do in this situation is to ensure that you do one important, yet overlooked step: charge the phone. If that doesn’t work either, you have to replace the charger, cable, or both. If you have another Samsung device, try to use the charger and cable to charge it to see if it still works. Lastly, you’ll want to ensure that the charger is working too. If there’s too much movement after inserting the cable, you may have a damaged charging port. When inserting the USB cable to the port, the connection should be firm and must have very little mobility. For the USB cable and USB charging port, you also need to look for signs of damage or corrosion.Ī bent pin/s inside the charging port will prevent charging so your phone will eventually die due to lack of power. If your Samsung Galaxy refused to power back on after dropping it, visit your local Samsung store or Service Center so it can be checked. If your phone was dropped or exposed to water or moisture, it may also be hiding damage internally, which unfortunately can’t be known for sure unless a more thorough check is performed. A physically compromised phone may have internal damage that can prevent it from booting up. The first step in troubleshooting this issue is to check for obvious physical damage on the device, USB cable, and charger. Verify device and charging accessories don’t have damage.Learn what to do to fix this by following our suggestions below. There are a number of possible reasons why your Samsung Galaxy phone may not turn on.
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